{"id":37330,"date":"2024-04-17T11:16:16","date_gmt":"2024-04-17T09:16:16","guid":{"rendered":"https:\/\/www.tktx.eu\/?page_id=37330"},"modified":"2026-07-15T00:04:30","modified_gmt":"2026-07-14T22:04:30","slug":"prepravna-politika","status":"publish","type":"page","link":"https:\/\/www.tktx.eu\/sk\/prepravna-politika\/","title":{"rendered":"Z\u00e1sady prepravy"},"content":{"rendered":"
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V\u0161eobecn\u00e9 inform\u00e1cie<\/strong><\/h2>\n
\n

V\u0161etky objedn\u00e1vky s\u00fa podmienen\u00e9 dostupnos\u0165ou produktu.
\nAk produkt nie je v \u010dase n\u00e1kupu na sklade, budeme v\u00e1s o tom informova\u0165 a vystav\u00edme v\u00e1m pln\u00e1 n\u00e1hrada<\/strong> pomocou p\u00f4vodnej platobnej met\u00f3dy.<\/p>\n

Objedn\u00e1vky s\u00fa vybavovan\u00e9 z n\u00e1\u0161ho eur\u00f3pskeho distribu\u010dn\u00e9ho centra. Produkty m\u00f4\u017eu dorazi\u0165 v samostatn\u00fdch z\u00e1sielkach v z\u00e1vislosti od dostupnosti a logistiky.<\/p>\n

\n

Sp\u00f4soby dopravy a dodacie lehoty<\/strong><\/h2>\n

Doru\u010dujeme prostredn\u00edctvom d\u00f4veryhodn\u00fdch slu\u017eieb DHL, aby sme zabezpe\u010dili r\u00fdchle a spo\u013eahliv\u00e9 doru\u010denie.<\/p>\n

Pr\u00e9miov\u00fd bal\u00edk DHL<\/strong><\/h3>\n

Dodacia lehota:<\/strong> 2\u20133 pracovn\u00e9 dni
\nCena:<\/strong> z \u20ac7.50<\/strong><\/p>\n

DHL Express<\/strong><\/h3>\n

Dodacia lehota:<\/strong> 1 pracovn\u00fd de\u0148 \/ cez noc
\nCena:<\/strong> z \u20ac20<\/strong><\/p>\n

Doprava zdarma<\/strong><\/h3>\n

Objedn\u00e1vky nad \u20ac100<\/strong> kvalifikova\u0165 sa na bezplatn\u00fd pr\u00e9miov\u00fd bal\u00edk DHL<\/strong> preprava.<\/p>\n

Za\u010diatok odhadov dodac\u00edch leh\u00f4t od d\u00e1tumu odoslania va\u0161ej objedn\u00e1vky<\/strong>, nie v de\u0148, kedy je zadan\u00fd. Dodacie lehoty sa m\u00f4\u017eu l\u00ed\u0161i\u0165 v z\u00e1vislosti od lokality, coln\u00fdch postupov, pracovn\u00e9ho postupu prepravcu a obdob\u00ed najvy\u0161\u0161ej z\u00e1\u0165a\u017ee.<\/p>\n

Cez v\u00edkendy a \u0161t\u00e1tne sviatky neposielame.<\/p>\n

\n

Odoslanie v ten ist\u00fd de\u0148 (\u010das uz\u00e1vierky)<\/strong><\/h2>\n

Zadan\u00e9 objedn\u00e1vky pred 13:00 (SE\u010c \u2013 berl\u00ednskeho \u010dasu), od pondelka do piatku<\/strong>, s\u00fa odoslan\u00e9 ten ist\u00fd de\u0148<\/strong>.<\/p>\n

Objedn\u00e1vky zadan\u00e9 po uz\u00e1vierke denn\u00e9ho pr\u00edjmu bud\u00fa odoslan\u00e9 nasleduj\u00faci pracovn\u00fd de\u0148.<\/p>\n

\n

Objedn\u00e1vky zadan\u00e9 po 13:00 v piatok alebo po\u010das v\u00edkendov a \u0161t\u00e1tnych sviatkov bud\u00fa zvy\u010dajne odoslan\u00e9 nasleduj\u00faci pracovn\u00fd de\u0148.<\/p>\n<\/div>\n

\n

N\u00e1klady na dopravu<\/strong><\/h2>\n

N\u00e1klady na dopravu sa vypo\u010d\u00edtavaj\u00fa pri pokladni na z\u00e1klade:<\/p>\n

    \n
  • Sp\u00f4sob doru\u010denia<\/li>\n
  • Hmotnos\u0165 objedn\u00e1vky<\/li>\n
  • Miesto doru\u010denia<\/li>\n<\/ul>\n

    Ak\u00e9ko\u013evek dodato\u010dn\u00e9 poplatky (napr. poplatky za od\u013eahl\u00e9 oblasti) bud\u00fa zobrazen\u00e9 pred platbou.<\/p>\n

    V\u0161etky ceny s\u00fa uveden\u00e9 v EUR (\u20ac)<\/strong>.<\/p>\n

    \n

    Po\u0161koden\u00e9 polo\u017eky po\u010das prepravy<\/strong><\/h2>\n

    Ak v\u00e1\u0161 bal\u00edk doraz\u00ed s vidite\u013en\u00fdm po\u0161koden\u00edm, kontaktujte n\u00e1s okam\u017eite<\/strong> na adrese:
    \n\ud83d\udce7 support@tktx.eu<\/strong>
    \nPrilo\u017ete \u010d\u00edslo objedn\u00e1vky a fotografie po\u0161koden\u00e9ho obalu, aby sme v\u00e1m mohli \u010do najsk\u00f4r pom\u00f4c\u0165.<\/p>\n

    \n

    Kam posielame<\/strong><\/h2>\n

    V s\u00fa\u010dasnosti zasielame do v\u00e4\u010d\u0161iny eur\u00f3pskych a medzin\u00e1rodn\u00fdch destin\u00e1ci\u00ed.
    \nAk sa va\u0161a krajina nezobrazuje pri platbe, znamen\u00e1 to, \u017ee tam moment\u00e1lne nem\u00f4\u017eeme doru\u010di\u0165 \u2013 kontaktujte n\u00e1s, pros\u00edm, so \u017eiados\u0165ou o pomoc.<\/p>\n

    Ak sa n\u00e1m nepodar\u00ed overi\u0165 va\u0161u dodaciu adresu, m\u00f4\u017eeme v\u00e1s kontaktova\u0165 so \u017eiados\u0165ou o \u010fal\u0161ie inform\u00e1cie. Ak overenie nie je mo\u017en\u00e9, objedn\u00e1vka m\u00f4\u017ee by\u0165 zru\u0161en\u00e1 a platba vr\u00e1ten\u00e1.<\/p>\n

    Niektor\u00e9 objedn\u00e1vky m\u00f4\u017eu vy\u017eadova\u0165 podpis pri doru\u010den\u00ed<\/strong>.<\/p>\n

    \n

    Medzin\u00e1rodn\u00e9 objedn\u00e1vky<\/strong><\/h2>\n
    \n

    Pre z\u00e1kazn\u00edkov mimo E\u00da:<\/p>\n

    \n
      \n
    • Dovozn\u00e9 cl\u00e1, DPH, coln\u00e9 poplatky a \u010fal\u0161ie pr\u00edslu\u0161n\u00e9 dane s\u00fa zodpovednos\u0165ou z\u00e1kazn\u00edka.<\/li>\n
    • Miestne coln\u00e9 org\u00e1ny m\u00f4\u017eu uplat\u0148ova\u0165 kontroly, po\u017eiadavky na coln\u00e9 odbavenie alebo dodato\u010dn\u00e9 poplatky v s\u00falade s miestnymi predpismi.<\/li>\n
    • Coln\u00e9 kontroly a postupy odbavenia s\u00fa mimo na\u0161ej kontroly a m\u00f4\u017eu vies\u0165 k oneskoreniu doru\u010denia.<\/li>\n<\/ul>\n

      Zadan\u00edm objedn\u00e1vky do destin\u00e1cie mimo Eur\u00f3pskej \u00fanie potvrdzujete, \u017ee ste zodpovedn\u00ed za dodr\u017eiavanie miestnych dovozn\u00fdch predpisov a za zaplatenie v\u0161etk\u00fdch pr\u00edslu\u0161n\u00fdch ciel, dan\u00ed alebo poplatkov.<\/p>\n<\/div>\n<\/div>\n

      \n

      Neskor\u00e9 doru\u010denie<\/strong><\/h2>\n

      Hoci DHL zvy\u010dajne poskytuje spo\u013eahliv\u00e9 doru\u010denie, prepravn\u00e9 \u010dasy s\u00fa nie je zaru\u010den\u00e9<\/strong>.
      \nPoplatky za prepravu sa vo v\u0161eobecnosti nevratia po odovzdan\u00ed bal\u00edka dopravcovi, s v\u00fdnimkou pr\u00edpadov, ke\u010f to vy\u017eaduj\u00fa platn\u00e9 z\u00e1kony na ochranu spotrebite\u013ea.<\/p>\n

      V pr\u00edpade me\u0161kan\u00ed s\u00favisiacich so slu\u017ebou m\u00f4\u017eete kontaktova\u0165 kuri\u00e9ra priamo pomocou v\u00e1\u0161ho sledovacieho \u010d\u00edsla. Ak potrebujete pomoc, n\u00e1\u0161 t\u00edm z\u00e1kazn\u00edckej podpory v\u00e1m r\u00e1d pom\u00f4\u017ee.<\/div>\n
      \n

      Sledovanie objedn\u00e1vky<\/strong><\/h2>\n

      Po odoslan\u00ed va\u0161ej objedn\u00e1vky dostanete sledovac\u00ed odkaz<\/strong> prostredn\u00edctvom e-mailu.
      \nAktualiz\u00e1cia sledovania m\u00f4\u017ee trva\u0165 dlh\u0161ie v z\u00e1vislosti od spracovania kuri\u00e9rom.<\/p>\n

      Ak v\u00e1\u0161 bal\u00edk neobsahuje \u017eiadne aktualiz\u00e1cie nieko\u013eko dn\u00ed, je to norm\u00e1lne, k\u00fdm nedoraz\u00ed do triediaceho zariadenia DHL.<\/p>\n

      \n

      Nespr\u00e1vna alebo ne\u00fapln\u00e1 adresa<\/strong><\/h2>\n

      Pri platbe si, pros\u00edm, dvakr\u00e1t skontrolujte svoju dodaciu adresu.<\/p>\n

        \n
      • Nespr\u00e1vne alebo ne\u00fapln\u00e9 adresy m\u00f4\u017eu vies\u0165 k oneskoreniam alebo vr\u00e1teniu bal\u00edkov.<\/li>\n
      • Ak sa bal\u00edk vr\u00e1ti z d\u00f4vodu chybnej adresy, z\u00e1kazn\u00edk je zodpovedn\u00fd za \u00fahradu n\u00e1kladov na op\u00e4tovn\u00e9 odoslanie.<\/li>\n<\/ul>\n

        Po odoslan\u00ed bal\u00edka u\u017e adresu nem\u00f4\u017eeme zmeni\u0165.<\/p>\n

        \n

        Straten\u00e9 alebo nedoru\u010den\u00e9 bal\u00edky<\/strong><\/h2>\n

        Po odovzdan\u00ed bal\u00edka spolo\u010dnosti DHL sa jeho doru\u010denie riadi sie\u0165ou a prev\u00e1dzkov\u00fdmi postupmi kuri\u00e9ra.<\/p>\n

        \n

        Ak sa z\u00e1sielka strat\u00ed, oneskor\u00ed, po\u0161kod\u00ed alebo nespr\u00e1vne smeruje, kontaktujte n\u00e1s a my budeme spolupracova\u0165 s dopravcom na pre\u0161etren\u00ed a n\u00e1jden\u00ed rie\u0161enia.<\/p>\n

        Ochrana kupuj\u00faceho sa vz\u0165ahuje na ka\u017ed\u00fa objedn\u00e1vku a n\u00e1\u0161 t\u00edm z\u00e1kazn\u00edckej podpory je v\u00e1m k dispoz\u00edcii s ot\u00e1zkami t\u00fdkaj\u00facimi sa doru\u010denia.<\/p>\n<\/div>\n

        \n

        Potrebujete pomoc?<\/strong><\/h2>\n

        V pr\u00edpade ak\u00fdchko\u013evek ot\u00e1zok t\u00fdkaj\u00facich sa va\u0161ej objedn\u00e1vky, doru\u010denia alebo sledovania:<\/p>\n

        \ud83d\udcf1 WhatsApp:<\/strong>
        \nKliknite na zelen\u00e9 tla\u010didlo WhatsApp<\/strong> v pravom dolnom rohu na\u0161ej webovej str\u00e1nky.<\/p>\n

        \ud83d\udce7 E-mail:<\/strong>
        \nsupport@tktx.eu<\/strong><\/p>\n

        Sme tu, aby sme v\u00e1m pomohli a reagovali \u010do najr\u00fdchlej\u0161ie.<\/p>\n

        Tieto prepravn\u00e9 podmienky sa vz\u0165ahuj\u00fa na v\u0161etky objedn\u00e1vky zadan\u00e9 prostredn\u00edctvom spolo\u010dnosti TKTX Europe\u00ae, ktor\u00fa prev\u00e1dzkuje spolo\u010dnos\u0165 BAODAO GmbH.<\/div>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"V\u0161eobecn\u00e9 inform\u00e1cie V\u0161etky objedn\u00e1vky z\u00e1visia od dostupnosti produktu. Ak produkt nie je v \u010dase\u2026","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-37330","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.tktx.eu\/sk\/wp-json\/wp\/v2\/pages\/37330","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.tktx.eu\/sk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.tktx.eu\/sk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.tktx.eu\/sk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tktx.eu\/sk\/wp-json\/wp\/v2\/comments?post=37330"}],"version-history":[{"count":7,"href":"https:\/\/www.tktx.eu\/sk\/wp-json\/wp\/v2\/pages\/37330\/revisions"}],"predecessor-version":[{"id":146267,"href":"https:\/\/www.tktx.eu\/sk\/wp-json\/wp\/v2\/pages\/37330\/revisions\/146267"}],"wp:attachment":[{"href":"https:\/\/www.tktx.eu\/sk\/wp-json\/wp\/v2\/media?parent=37330"}],"curies":[{"name":"pracovn\u00fd list","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}