General Information

All orders are subject to product availability.
If a product is out of stock at the time of purchase, we will notify you and issue a full refund using your original payment method.

Orders are fulfilled from our European distribution centre. Products may arrive in separate shipments depending on availability and logistics.

Shipping Methods & Delivery Times

We ship using trusted DHL services to ensure fast and reliable delivery.

DHL Paket Premium

Delivery time: 2–3 working days
Price: from €7.50

DHL Express

Delivery time: 1 working day / overnight
Price: from €20

Free Shipping

Orders over €100 qualify for free DHL Paket Premium shipping.

Delivery time estimates begin from the date your order is shipped, not the day it is placed. Delivery times may vary depending on location, customs, carrier workflow, and peak volume periods.

We do not ship on weekends or public holidays.

Same‑Day Dispatch (Cut‑Off Time)

Orders placed before 13:00 (CET – Berlin time), Monday to Friday, are dispatched the same day.

Orders placed:

  • after 13:00 on Thursday, or
  • at any time on Friday,

will be dispatched on the next business day (Monday).

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Delivery method
  • Order weight
  • Delivery location

Any additional charges (e.g., remote area fees) will be displayed before payment.

All prices are shown in EUR (€).

Damaged Items During Transit

If your parcel arrives with visible damage, please contact us immediately at:
📧 support@tktx.eu
Include your order number and photos of the damaged packaging so we can assist you promptly.

Where We Ship

We currently ship to most European and international destinations.
If your country does not appear at checkout, it means we cannot ship there at this time — please contact us for assistance.

If we are unable to verify your address, the order may be cancelled without notice.

Some orders may require a signature on delivery.

International Orders

For customers outside the EU:

  • All duties, VAT, import taxes, and customs fees are the responsibility of the buyer.
  • Local customs authorities may apply additional inspections or charges depending on your country’s import regulations.
  • TKTX Europe® is not responsible for packages delayed, held, or rejected by customs.

By placing an order to a country outside the EU, you confirm that you understand and comply with your local import rules.

Late Delivery

While DHL usually provides reliable delivery, transit times are not guaranteed.
Shipping fees are non‑refundable once the parcel has been handed to the carrier.

For service‑related delays, please contact the courier directly with your tracking number.

Order Tracking

Once your order is shipped, you will receive a tracking link via email.
Tracking may take time to update depending on the courier’s processing.

If your parcel has no update for several days, this is normal until it reaches a DHL sorting facility.

Incorrect or Incomplete Address

Please double‑check your shipping address at checkout.

  • Incorrect or incomplete addresses may lead to delays or returned parcels.
  • If a parcel is returned due to an address error, the customer is responsible for paying the reshipment cost.

We cannot modify an address after the parcel has been shipped.

Lost or Undelivered Packages

Once a parcel is handed to DHL, TKTX Europe® is not responsible for:

  • Lost packages
  • Misrouted packages
  • Delivery failures caused by courier error
  • Unclaimed parcels that get returned

Any shipping issues must be reported within 48 hours of the last tracking update so we can assist you.

Buyer Protection applies to every order, and we will help guide you through courier claims where applicable.

Need Help?

For any questions about your order, delivery, or tracking:

📱 WhatsApp:
Click the green WhatsApp button at the bottom‑right corner of our website.

📧 Email:
support@tktx.eu

We’re here to help and respond as quickly as possible.